shopping guide
About delivery and shipping charges
・Japan: Kuroneko Yamato
【about shipping cost】
・Free shipping for purchases of 3,240 yen (tax included) or more. (Excluding Hokkaido and Okinawa)
・If the purchase amount is less than 3,240 yen (tax included), the following shipping charges will be charged.
Prefectures other than Hokkaido and Okinawa: 770 yen (tax included)
・Hokkaido and Okinawa will be charged the following shipping charges regardless of the purchase amount.
Hokkaido: 1,540 yen (tax included)
Okinawa Prefecture: 2,200 yen (tax included)
*We are sorry, but for Hokkaido and Okinawa, free shipping is not available depending on the purchase amount.
・Shipping to overseas (USA): Japan Post (EMS: 5-15 days)
-Shipping charges vary depending on region and weight. Also, there is no free shipping service depending on the purchase amount.
About payment methods
credit card
Amazon Pay Rakuten Pay PayPay LINE Pay auPAY
Cash on delivery (separate cash on delivery fee will be charged)
Paypal
About the flow of online shopping (please read if this is your first time)
About returns
Return period
We will accept returns within 7 days after receiving the product.
Regarding returns due to customer circumstances (wrong order, wrong image, after use),
As a general rule, we do not accept returns or exchanges of products.
Return shipping fee
Returns due to customer convenience will be borne by the customer. If the item is defective, we will bear the cost.
defective product
Please contact us immediately after receiving the product. Please note that we cannot accept returns unless the product is defective.
About holidays
About order confirmation
Orders are confirmed around 8 a.m. on weekdays, excluding Saturdays, Sundays, and holidays.
Orders placed after that time will be confirmed the next day (if the next day is a holiday, the day after the holiday).
